Returns & Refunds
Clear return and refund rules for this Geeky Bot demonstration store. Read the policy directly, or ask Geeky Bot a natural-language question about eligibility, timing or refunds.
The essentials at a glance
These are the main return and refund rules used throughout this demo store.
Eligible items may be returned within 30 days of delivery.
Returns should be unused, complete and in their original condition.
Approved refunds are normally processed within 3–5 business days after inspection.
Report damaged or incorrect items within 7 days of delivery.
How returns work in this demo store
The policy below is intentionally specific so shoppers can understand the rules directly and Geeky Bot can answer without inventing return eligibility, refund timing or exceptions.
Return window
Most eligible items may be returned within 30 days of delivery. The return request must be submitted within that 30-day period.
Items returned after the 30-day window are not normally eligible for a refund unless the store has confirmed an exception in advance.
Eligible returns
To qualify for a standard return, an item should be:
- Unused and in the same condition in which it was received.
- Complete with included parts, accessories and manuals.
- Returned with original packaging where reasonably possible.
- Accompanied by the order number or another valid proof of purchase.
The store may inspect a returned item before approving the refund.
Non-returnable items
For this demonstration policy, the following items are not eligible for a change-of-mind return once opened or used:
- Personal-care or hygiene products that have been opened.
- Items specifically marked as final sale.
- Gift cards or other non-physical stored-value products.
- Products that have been damaged through misuse after delivery.
A non-returnable classification does not remove any rights that may apply to an item that arrived damaged, defective or incorrect in this demo policy.
How to start a return
Before sending an item back, the shopper should contact the store and provide the order number, the item being returned and the reason for the return.
If the return is accepted, the store should provide the return instructions before the parcel is shipped back. Unapproved returns may take longer to process.
Return shipping
| Return reason | Return shipping cost |
|---|---|
| Change of mind / no longer wanted | Paid by the shopper |
| Wrong item sent by the store | Paid by the store |
| Item arrived damaged or defective | Paid by the store after review |
Original delivery charges are not normally refunded for a change-of-mind return.
Refunds
Once a return is received, the store should inspect the item and determine whether the refund is approved.
Approved refunds are normally processed within 3–5 business days after inspection and returned to the original payment method.
Banks and payment providers may require additional time before the refunded amount appears in the shopper’s account.
Damaged, defective or incorrect items
If an item arrives damaged, defective or different from what was ordered, the shopper should contact the store within 7 days of delivery.
The shopper may be asked to provide photos of the item, packaging and shipping label so the issue can be reviewed before a replacement, refund or other remedy is confirmed.
Exchanges
Direct exchanges are not processed in this demonstration store. If a shopper wants a different size, color or product, the normal process is to return the eligible item and place a new order for the preferred option.
Order cancellations
An order may be cancelled before it has been dispatched. Once the order has entered the shipping process, cancellation is not guaranteed and the shopper may need to use the normal return process after delivery.
Ask the policy the way a shopper would.
Geeky Bot should answer from the store rules above and say when a situation requires store review rather than promising a refund.